Returns and Refunds

RETURN & REFUND POLICY

100% Satisfaction Guarantee

At Fast Decor, customer satisfaction is our priority. We are committed to providing quality decorative products, clear product information and reliable customer service.

This policy explains the terms and conditions relating to cancellations, returns, refunds and exchanges for orders delivered to the United Kingdom and the Republic of Ireland.

Nothing in this policy excludes, restricts or overrides any statutory consumer rights under applicable law.

1. IMPORTANT NOTICE – REPUBLIC OF IRELAND (ROI)

Returns, Refunds & Exchanges Policy

Please be advised that Fast Decor does not offer voluntary returns, refunds or exchanges for orders delivered to the Republic of Ireland (ROI) beyond those required by applicable consumer law.

Due to international shipping arrangements, transportation costs, customs procedures and logistical limitations, orders delivered to the Republic of Ireland are excluded from any additional goodwill returns or exchanges service.

This means that Fast Decor does not offer an additional voluntary returns service for unwanted products, incorrect selections, ordering mistakes or changes of mind beyond applicable statutory rights.

Customers in the Republic of Ireland retain their statutory consumer rights, including:

• The legal right to cancel eligible online purchases within 14 days of receiving the goods.

• A further 14 days to return goods after notifying us of a valid cancellation.

• Applicable remedies for faulty, damaged, incorrectly supplied or misdescribed products.

• Any other mandatory consumer protections provided by applicable law.

Customers are strongly advised to check all product descriptions, specifications, dimensions, materials, quantities and installation requirements before placing an order.

Unauthorised Voluntary Returns

Fast Decor does not accept unsolicited or unauthorised voluntary returns from the Republic of Ireland, even where customers arrange and pay for return shipping themselves.

Sending products directly to our warehouse without prior authorisation does not automatically entitle the customer to a voluntary refund or exchange.

This restriction does not apply to valid statutory cancellations or other mandatory consumer rights. Customers exercising a statutory cancellation right are not required to obtain our prior approval.

These Republic of Ireland-specific conditions do not apply to Northern Ireland, England, Scotland or Wales.

2. General Returns Policy – 14 Days

Fast Decor does not offer an additional voluntary change-of-mind returns period beyond the applicable statutory cancellation period.

For eligible online purchases, customers generally have the legal right to cancel their order within 14 days of receiving the goods, without providing a reason.

To exercise this right:

• Customers must notify Fast Decor of their decision to cancel within the applicable 14-day cancellation period.

• Customers then have a further 14 days to return the goods after notifying us of cancellation.

• Customers are not required to provide a reason for exercising their statutory cancellation right.

• No administration or handling fee will be charged for exercising this right.

Requests Outside the Statutory Cancellation Period

Fast Decor does not offer an additional voluntary returns or exchanges service after the applicable statutory cancellation period has expired.

Returns requested outside this period may be declined unless the customer has an applicable statutory right or Fast Decor expressly agrees otherwise.

This restriction does not affect statutory rights concerning faulty, damaged, incorrectly supplied or misdescribed goods.

3. Product Condition & Packaging

Customers exercising their statutory cancellation right may inspect products to establish their nature, characteristics and functioning, as reasonably permitted in a physical shop.

Opening the packaging does not automatically remove the statutory right to cancel.

Customers are requested to:

• Return goods securely packaged.

• Include all relevant components and accessories.

• Take reasonable care of products while they are in their possession.

• Protect goods from damage during return transportation.

Where permitted by law, Fast Decor may make a deduction for any reduction in the value of goods caused by handling beyond what is reasonably necessary to inspect them.

Products genuinely made to a customer's specifications or clearly personalised may be exempt from statutory change-of-mind cancellation rights where applicable law permits.

This exemption does not affect statutory remedies for faulty or non-conforming goods.

4. Goods Damaged in Transit

Please inspect your parcel as soon as reasonably possible after delivery.

If there is visible damage to the packaging, please sign for the delivery as "DAMAGED", where possible, and contact us promptly.

We kindly request that shortages or visible damage be reported within 2 days (48 hours) of receiving your order to assist with courier investigations.

Please provide photographs of:

• The external packaging.

• The affected products.

• The shipping label.

• Any relevant internal packaging.

Failure to report damage within 48 hours does not affect your statutory consumer rights.

Where goods are faulty, damaged, incorrectly supplied or not as described, Fast Decor will provide the appropriate remedy required by applicable consumer law.

Depending on the circumstances, this may include a refund, repair, replacement or another statutory remedy.

No administration or handling fee will apply to statutory remedies.

5. Returns Process

Customers wishing to exercise their statutory cancellation rights should notify Fast Decor within the applicable cancellation period.

Step 1 – Notify Us

Contact us by email or WhatsApp and provide your order number and a clear statement that you wish to cancel your purchase.

A reason is not required for a valid statutory cancellation.

Step 2 – Prepare the Goods

Products should be securely packaged to reduce the risk of damage during return transportation.

Where possible, customers should use the original packaging or suitable protective materials.

Step 3 – Arrange the Return

Customers may arrange their own return transportation where appropriate.

For oversized or specialist items, customers should contact Fast Decor for suitable return shipping guidance.

Where customers expressly agree to use our chargeable contracted courier collection service, the applicable collection charge will be communicated before the service is arranged.

This does not restrict statutory cancellation rights or create an obligation to use our contracted courier.

Step 4 – Refund Processing

Refunds will be processed in accordance with applicable consumer protection legislation.

Where legally permitted, Fast Decor may withhold reimbursement until the goods have been received or the customer has provided acceptable evidence of having returned them, whichever occurs first.

6. Delivery Charges & Return Collection Costs

Fast Decor works with contracted courier companies to offer competitive delivery rates.

In certain circumstances, Fast Decor subsidises part of the original delivery cost, meaning customers pay only a proportion of the actual courier charge at checkout.

Original Delivery Charges

For eligible statutory cancellations:

• Fast Decor will refund the original standard delivery charge paid by the customer where required by law.

• Any additional outbound delivery costs subsidised by Fast Decor will not be charged retrospectively.

• Additional charges arising from a customer's choice of an upgraded delivery service may be excluded from reimbursement where legally permitted.

Return Shipping Costs

For statutory cancellations due to a change of mind, customers may be responsible for the direct cost of returning goods where this responsibility has been properly disclosed before purchase and applicable law permits.

Where a customer expressly agrees to use Fast Decor's chargeable contracted courier collection service, the agreed collection cost may be payable by the customer.

Customers will be informed of the applicable collection charge before agreeing to that service.

Any deduction from a refund for an agreed collection service will be made only where legally permitted.

Oversized Return Costs

For goods that cannot normally be returned by post, applicable return transportation costs or a reasonable estimate will be disclosed before purchase where required by law.

Faulty or Incorrect Goods

Where products are faulty, damaged or incorrectly supplied, Fast Decor will meet its statutory obligations regarding return transportation and collection costs.

No administration fee or recovery of subsidised original delivery charges will be imposed where this would conflict with statutory consumer rights.

7. Oversized Products & Specialist Courier Collections

Some Fast Decor products, including XPS coving, decorative mouldings, wall panels and other long or bulky materials, may require specialist transportation.

Standard parcel delivery services may not accept oversized products, particularly items exceeding their permitted length or size limits.

For oversized returns:

• Customers should contact Fast Decor before arranging transportation to obtain appropriate guidance.

• Where a contracted courier collection is arranged, the customer will be informed of any applicable charge before agreeing to the service.

• Where Fast Decor arranges collection, the courier will provide or handle the required return label. Customers will not normally need to print a return label.

• Products must be securely packaged and ready for collection.

Where the return concerns faulty, damaged or incorrectly supplied goods, Fast Decor will meet its legal obligations regarding collection arrangements and costs.

Customers exercising a valid statutory cancellation right are not required to obtain prior return authorisation.

8. Faulty, Incorrect or Misdescribed Products

If a customer receives goods that are faulty, damaged, incorrectly supplied or materially different from their description, they should contact Fast Decor with their order details.

We may request reasonable supporting information, including photographs, to assist with investigating the issue.

Depending on the circumstances and applicable consumer law, customers may be entitled to:

• A refund.

• A repair.

• A replacement.

• A price reduction.

• Another legally required remedy.

Fast Decor will meet its statutory obligations regarding return or collection costs.

The 14-day change-of-mind cancellation period does not limit statutory rights relating to faulty or non-conforming goods.

9. How to Initiate a Return or Cancellation

To exercise a statutory cancellation right, please notify Fast Decor within the applicable legal cancellation period.

Customers may contact us using the following details:

Email: info@fastdecor.co.uk

WhatsApp: +44 7307 207470

Please provide:

• Your order number.

• Your full name.

• The product concerned.

• A clear statement of cancellation, where applicable.

• Photographs or supporting documents where relevant to a reported fault or damage.

Customers exercising their statutory right to cancel are not required to provide a reason.

The applicable statutory return deadline will apply after a valid cancellation notice has been given.

10. Important Notes

• Customers are advised to retain proof of postage when returning goods.

• We recommend using tracked and insured transportation where appropriate.

• Goods should be securely packaged to minimise damage during transportation.

• Any liability for return transportation will be determined in accordance with applicable law.

• Customers should retain relevant shipping receipts and return documentation.

• Nothing in these recommendations restricts statutory consumer rights.

11. Refund Processing

Refunds will be processed without undue delay and within the applicable statutory deadlines.

For statutory cancellations, Fast Decor will reimburse payments required by law, including standard original delivery charges where applicable.

Where legally permitted, reimbursement may be withheld until the goods have been received or the customer has supplied evidence of return shipment, whichever occurs first.

Refunds will normally be issued using the original payment method unless the customer expressly agrees otherwise.

No administration or handling fee will be charged for statutory cancellations or statutory remedies.

12. Optional Cancellation Form

Customers may use the following form to exercise their statutory right to cancel, or send another clear statement of their decision to cancel.

To: Fast Decor
Email: info@fastdecor.co.uk

I hereby give notice that I cancel my contract of sale for the following goods:

Order Number:

Product(s):

Ordered On:

Received On:

Customer Name:

Customer Address:

Date:

13. Return Address

Fast Decor Returns
Unit 1a Central Business Park
Medway City Estate
Rochester, Kent
ME2 4LW, United Kingdom

14. Statutory Consumer Rights

Nothing in this Returns and Refunds Policy excludes, restricts or overrides any statutory consumer rights under applicable UK or Irish consumer protection legislation.

Where any provision of this policy conflicts with mandatory consumer protection law, the applicable statutory requirements will take precedence.

15. Contact Us

For any questions regarding cancellations, returns, refunds, exchanges, damaged goods or your consumer rights, please contact us:

Email: info@fastdecor.co.uk

WhatsApp: +44 7307 207470

Please feel free to send photographs, documents or other supporting materials via WhatsApp or email.