Returns and Refunds

RETURN & REFUND POLICY

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This policy explains our returns, refunds and exchanges procedures for orders delivered to the United Kingdom and the Republic of Ireland.

Nothing in this policy affects your statutory consumer rights.

IMPORTANT NOTICE – REPUBLIC OF IRELAND (ROI)

Returns, Refunds & Exchanges Policy

Please be advised that Fast Decor does not accept voluntary returns or offer voluntary refunds or exchanges for orders delivered to the Republic of Ireland (ROI).

Due to international shipping arrangements, transportation costs, customs procedures and logistical limitations, all orders delivered to the Republic of Ireland are excluded from our standard voluntary returns and exchanges policy.

This means that we do not offer an additional goodwill returns or exchanges service for unwanted products, incorrect selections, ordering mistakes or changes of mind beyond any rights provided by applicable consumer law.

Customers are strongly advised to carefully review all product descriptions, specifications, dimensions, materials, quantities and installation requirements before placing an order.

This restriction does not affect any statutory consumer rights, including:

• Applicable legal cancellation rights for eligible online purchases.

• Rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

• Any other mandatory rights or remedies under applicable consumer protection legislation.

For eligible online purchases, customers generally have 14 days after receiving the goods to notify us of cancellation, followed by a further 14 days to return them.

Customers exercising a statutory cancellation right may be responsible for direct return shipping costs where permitted by law and properly disclosed before purchase.

This policy applies exclusively to the Republic of Ireland and does not apply to Northern Ireland, England, Scotland or Wales.

General Returns Policy

The following standard returns policy applies to eligible orders, excluding voluntary returns and exchanges from the Republic of Ireland, as outlined above, and is subject to applicable statutory consumer rights.

For eligible orders delivered within the United Kingdom, customers may request a return within 30 days of delivery, subject to the conditions below.

Statutory cancellations within 14 days

For eligible online purchases, customers have the legal right to cancel their order within 14 days of receiving the goods without providing a reason.

Customers must notify us within this period and have a further 14 days to return the goods.

No administration or handling fee will apply to returns made under statutory cancellation rights.

Additional voluntary returns

For eligible voluntary returns outside the statutory cancellation period, a 20% administration and handling fee will apply, provided that:

• The item is unopened.

• The item is in "as new" condition.

• The customer has notified us within 30 days of delivery.

• The goods are returned securely and in their original packaging.

These voluntary return conditions do not restrict any statutory rights.

Goods Damaged in Transit

Please inspect your parcel as soon as possible upon delivery.

• If there is any visible damage to the packaging, please sign for it as "DAMAGED", where possible, and contact us promptly.

• We request that shortages or visible damage are reported within 2 days (48 hours) of receiving your order.

• Please provide photographs of the damaged packaging, affected products and shipping label where possible.

• Failure to report damage within 48 hours does not affect your statutory consumer rights.

Where goods are faulty, damaged, incorrectly supplied or not as described, we will provide the appropriate remedy in accordance with applicable consumer law, which may include a refund, repair or replacement.

No administration or handling fee will apply to remedies provided under statutory consumer rights.

Returns Process

You may request a return for items that are damaged, faulty or unwanted, subject to the conditions outlined in this policy and applicable statutory consumer rights.

Unwanted Products Return Steps

1. Packaging and Product Condition

For voluntary returns outside statutory cancellation rights:

• Items must be packed properly, in the same condition and packaging in which they were received.

• Damaged boxes or products may incur deductions from your refund where legally permitted.

• Products must be unused and suitable for resale.

For statutory cancellations, customers may inspect goods as reasonably necessary to establish their nature, characteristics and functioning. Opening the packaging does not automatically remove the right to cancel.

Where permitted by law, deductions may be made for diminished value caused by handling beyond what is reasonably necessary.

2. Shipping Responsibilities

For eligible voluntary returns outside statutory cancellation rights, the buyer is responsible for:

• Returning the item(s) securely.

• Covering both outgoing and return shipping fees, where applicable and legally permitted.

For statutory cancellations due to a change of mind, customers may be responsible for direct return shipping costs where this responsibility has been properly disclosed before purchase.

Where goods are faulty, damaged or incorrectly supplied, Fast Decor will cover reasonable return costs where required by applicable law.

3. Warehouse Inspection and Applicable Deductions

Once the returned goods are received by our warehouse, all items will be inspected.

For eligible voluntary returns outside statutory cancellation rights, the following fees may be deducted:

• 20% administration and handling fee.

• Fees for damaged products, where applicable and legally permitted.

• Original shipping fee, where applicable and legally permitted.

These deductions will not apply to statutory cancellations or remedies where prohibited by law.

4. Refund Completion

After inspection, the applicable refund amount will be issued to your original payment method in accordance with the relevant refund terms and statutory deadlines.

This completes the return process.

UK Consumer Rights & Statutory Returns

For orders delivered to England, Scotland, Wales and Northern Ireland, customers retain their statutory consumer rights under applicable UK consumer protection legislation.

14-Day Cancellation Right

For eligible online purchases:

• Customers generally have 14 days from receiving their goods to notify us of cancellation.

• Customers have a further 14 days after notifying us to return the goods.

• Customers do not need to provide a reason for exercising their statutory cancellation right.

• No 20% administration or handling fee will apply.

Refunds and Delivery Charges

For statutory cancellations:

• The purchase price will be refunded in accordance with applicable law.

• Standard original delivery charges will be refunded where legally required.

• Additional delivery charges for upgraded delivery services may be excluded where permitted by law.

• Refunds will be processed within the legally required timeframe.

Faulty or Incorrect Products

Where goods are faulty, damaged, incorrectly supplied or not as described, customers may be entitled to a refund, repair, replacement or other statutory remedy.

Fast Decor will meet its legal obligations regarding return transportation costs and will not charge administration or handling fees for statutory remedies.

Statutory rights are not restricted by our voluntary returns conditions.

Oversized Products & Return Shipping

Some Fast Decor products, including XPS decorative mouldings, coving, panels and other decorative materials, may be supplied in large or oversized packaging.

Customers should be aware that returning oversized products may require specialist courier services.

For change-of-mind returns:

• Customers may be responsible for direct return transportation costs where legally permitted.

• For goods that cannot normally be returned by post, the applicable return cost or a reasonable estimate will be disclosed before purchase where required by law.

• Customers should contact us before arranging the return of oversized items to obtain appropriate shipping instructions.

For faulty, damaged or incorrectly supplied products, Fast Decor will meet its statutory obligations regarding return or collection costs.

How to Initiate a Return

For voluntary returns under our general returns policy:

• Notify us of your intention to return the item within 30 days of delivery.

• Items must be received back by us no later than 30 days after the delivery date.

• Please include a note inside the package stating your reason for return.

These voluntary return deadlines do not restrict statutory cancellation rights.

For statutory cancellations, customers must notify us within the applicable legal cancellation period and return the goods within the legally prescribed timeframe.

Customers exercising statutory cancellation rights are not required to provide a reason.

Important Notes

• Voluntary returns are made at the customer's own risk, subject to applicable consumer law.

• In case of a lost return parcel, we may require proof of postage.

• We strongly recommend using a tracked and insured shipping service and keeping all postage receipts.

• Customers should ensure that returned products are securely packaged to prevent damage during transportation.

• Statutory consumer rights remain unaffected by these recommendations.

Refund Processing

Refunds will be processed in accordance with applicable consumer protection legislation.

For statutory cancellations, refunds will be made without undue delay and within the applicable legal deadlines.

Where legally permitted, Fast Decor may withhold reimbursement until the returned goods have been received or the customer has supplied evidence of having sent them back, whichever occurs first.

Refunds will normally be made using the original payment method unless the customer expressly agrees otherwise.

No administration or processing fee will be charged where prohibited by law.

Optional Cancellation Form

Customers wishing to exercise their statutory right to cancel may use the following form or send us another clear statement of their decision to cancel.

To: Fast Decor
Email: info@fastdecor.co.uk

I hereby give notice that I cancel my contract of sale for the following goods:

Order Number:

Product(s):

Ordered On:

Received On:

Customer Name:

Customer Address:

Date:

Return Address

Fast Decor Returns
Unit 1a Central Business Park
Medway City Estate
Rochester, Kent
ME2 4LW, United Kingdom

Statutory Consumer Rights

Nothing in this Returns and Refunds Policy excludes, limits or overrides any statutory consumer rights under applicable UK or Irish consumer protection legislation.

Where any provision of this policy conflicts with mandatory consumer law, the applicable statutory requirements will take precedence.

Contact Us

For any questions, to report damage, or to begin the return process, please contact us:

📧 Email: info@fastdecor.co.uk
📱 WhatsApp: +44 7307 207470

Please feel free to send photos, documents or any other supporting materials via WhatsApp or email.