Palace Ceiling Rose Rectangular Polymer White Gold 90x120cm - FDD90120-BA

Next-Day Dispatch

All orders are processed and dispatched on the next working day (excluding weekends and public holidays).

Reinforced Packaging

Products are shipped in 2-metre reinforced cartons with protective fillers and shock-absorbing materials.

Fragile Item Protection

We may include off-cut pieces or padding inside the box to prevent movement and breakage during transit.

UK Delivery Time

Standard delivery across the UK takes 2–5 working days, depending on courier and location.

Courier Services

Couriers may vary by parcel type and destination; long parcels typically ship with DX, DHL, or UPS.

Courier Delays

While we dispatch on time, delivery delays caused by courier services are beyond our control.

Damage Inspection Required

Please inspect your package upon arrival and do not accept deliveries with visible damage.

Refusing Damaged Parcels

If a package is damaged, refuse delivery immediately to protect your right to claim under cargo insurance.

No Claims if Accepted Damaged

Accepting a visibly damaged parcel means accepting the damage, and insurance cannot cover it.

Clean & Hassle-Free Install

Products arrive ready to install, with no mess or extra unpacking effort needed.

for more info, please visit Shipping & Delivery Policy Page

14-Day Return Window

You may return any item within 14 days of delivery if it’s in “as new” and unopened condition.

Return Notice Requirement

Notify us of your intention to return within 14 days of receiving your order.

Handling Fee

A 20% administration and handling fee applies to all returns.

Damaged in Transit

Inspect your parcel immediately—do not accept visibly damaged packages to ensure insurance eligibility.

Reporting Damage

All damaged or missing items must be reported within 2 days of delivery.

Return Packaging Conditions

Items must be returned in their original packaging and condition; damage may reduce the refund amount.

Shipping Costs

Customers are responsible for return and original shipping fees, unless the product is faulty.

Refund Deductions

Refunds will be issued minus handling, damage, and shipping fees to the original payment method.

Return Method

Use tracked, insured shipping and include a note with the reason for return in the parcel.

Return Address & Contact

Fast Decor Returns, Unit 1 Central Business Park, Medway City Estate, Rochester, Kent ME2 4LW

info@fastdecor.co.uk | WhatsApp: +44 7307 207470

for more info please visit here

1. 10-Day Defect Guarantee
   
   We stand behind the quality of our products. If your item arrives defective or unusable due to manufacturing faults, please notify us within 10 days of delivery.
   
2. Coverage Scope
   
   This warranty covers only manufacturing defects in materials or workmanship. It does not cover damage due to misuse, mishandling, poor installation, or normal wear and tear.
   
3. Shipping Damage Exclusion
   
   Damage caused in transit is not covered under warranty unless the parcel is refused upon delivery due to visible external damage. Always inspect your package before accepting it.
   
4. How to Claim
   
   To initiate a claim, contact us with:
   
   Your order number
   
   Photos showing the defect
   
   A short description of the issue
   
   
5. Warranty Resolution
   
   If approved, we will offer a replacement, partial refund, or store credit depending on the issue. We reserve the right to inspect returned items before processing any resolution.
   
6. What’s Not Covered
   

• Accepting visibly damaged parcels
  
• Incorrect installation or modifications
  
• Failure to follow care and return instructions
  
• Damage after the 10-day period
  

1. Return Shipping Responsibility
   
   Customers are responsible for the return shipping unless the product is proven defective and under warranty.
   
2. Limitations
   
   This warranty is non-transferable and only applies to original purchases made directly from Fast Decor.
   
3. Additional Guidance
   
   We strongly recommend using tracked and insured shipping when returning items to avoid loss during transit.
   
4. Contact for Claims
   
   Email: info@fastdecor.co.uk
   
   WhatsApp: +44 7307 207470
   
   Return Address:
   
   Fast Decor Returns
   
   Unit 1 Central Business Park
   
   Medway City Estate
   
   Rochester, Kent ME2 4LW, United Kingdom